Guarantee

Because we specialise in $ and €, we're able to offer you a faster and a cheaper service. We can offer you better exchange rates than our main competitors. If you find a more favourable rate, we’ll match or better it.

We are also the only transfer service to guarantee a same day service. Our customers don’t want to wait 1-3 days for their money to be sent abroad. They want a quick service which is why they use us.

We guarantee that we will send your transferred currency to the required bank on the same day provided you complete and send us cleared funds by midday.

Price Guarantee Terms

Overview

  1. If you find a competitor quote that is better than one you’ve received from www.whitespay.com we will match or better it.

How to claim

  1. Register your company with us. Applicants must agree to our standard terms and conditions which are supplementary to these terms.
  2. Just forward us the competitor quote to guarantee@whitespay.com and we will offer you the same or better rate.

Terms

  1. You must have an active trading account with us as well as another provider.
  2. You must have the quote in writing/email to send to us within 3 hours of receiving it. Your quote must be time & date stamped. 'Quote' means an estimated rate for a transaction and not a transaction that you have already entered into.
  3. Our best rate guarantee does not apply if you have already agreed a rate with us and we have bought the currency. We cannot cancel or amend a transaction.
  4. The offer only applies to Euro and Dollar quotes via the website www.whitespay.com.
  5. The offer can be withdrawn at any time but we will honour any existing claims/applications so as not to cause disappointment.
  6. There is a limit of one matched or bettered quote per business trading account.

Same Day Guarantee Terms

Overview

  1. If you process a trade and send us cleared funds by midday we will process it and send the money to the recipients bank by 6 pm (UK TIME), guaranteed.
  2. The recipients bank may delay processing the money into the recipient’s actual bank account, this is out of our control.

How to claim

  1. If you feel that we have not processed and sent your money to the required bank within the same day you can email us the transaction details at guarantee@whitespay.com and we will investigate.

Terms

  1. You must have an active trading account with us in order to trade.
  2. You must make your claim to guarantee@Whitespay.com within 7 days of processing the trade.
  3. You must have completed the trade transaction and the money must have been cleared by 12:00 noon (UK time) by us, in order to be eligible for the same day guarantee.
  4. If your transaction is eligible and we cannot provide evidence that we sent your money to the recipients bank by 6pm on the day of trade, we will repay our fee to you.
  5. The offer only applies to Euro and Dollar quotes via the website www.whitespay.com.
  6. The offer can be withdrawn at any time but we will honour any existing claims/applications so as not to cause disappointment.
  7. There is a limit of one claim per business trading account.

Promoter: WTUK Limited, Chesterfield House, 1 Station Street, Bingham, Nottinghamshire, NG13 8AQ.